Email Etiquette Course

Email Etiquette Course, useful for professionals, students, or anyone looking to improve their communication skills:

1. Understanding Email Etiquette

Importance of professional email communication

When to use email vs. other communication tools (e.g., calls, chat)

2. Email Structure & Formatting

Clear subject lines (concise and informative)

Professional greetings and closings (e.g., “Dear Dr. Smith” / “Best regards”)

Structured body: opening, purpose, details, action required

Use of bullet points or short paragraphs for clarity

3. Tone and Language

Keep tone polite, professional, and neutral

Avoid slang, emojis (in formal emails), or overly casual phrases

Tailor language to the recipient and context

4. Grammar and Proofreading

Always proofread for spelling, grammar, and punctuation

Avoid typos – they can affect credibility

Use tools like Grammarly, but don’t rely solely on them

5. Attachments and Links

Mention attachments in the body (“Please find attached…”)

Name files clearly (e.g., “Resume_JohnDoe.pdf”)

Avoid large files or use cloud links if necessary

6. Replying and Forwarding

Use “Reply All” only when necessary

Be mindful when forwarding – remove sensitive or irrelevant content

Respond within a reasonable time frame (24-48 hours)

7. CC and BCC Usage

CC: keep others informed

BCC: protect privacy, especially in mass emails

Avoid overusing both

8. Signatures

Include a professional signature with name, title, and contact info

Avoid flashy fonts, images, or quotes in formal contexts

9. Managing Tone in Difficult Emails

Stay calm, stick to facts, and avoid emotional language

Use phrases like “I understand your concern” or “Let’s work on a solution”

10. Cultural Sensitivity

Be aware of cultural differences in communication

Use clear and simple English for international recipients